Job Details.
Customer Service Agent, Unifi, Bellville, Western Cape, Contract.
Minimum experience required: Entry Level
Company’s main industry: Financial Services
Job function area: Customer Service
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Job Description.
Unifi is a vibrant and swiftly growing finance and technology firm operating in Zambia, South Africa, Uganda, and Kenya. We offer personal lending solutions through online, mobile, and branch platforms. With robust support from knowledgeable shareholders and a highly proficient board of directors, Unifi has established itself as a frontrunner in entrepreneurship and lending.
Our South African division is actively seeking Contact Centre Agents to become part of our expanding team. The ideal candidate will have outstanding interpersonal abilities, be an attentive listener, exhibit a strong attention to detail, and be motivated by targets. Most importantly, they must be devoted to providing exceptional customer service.
We are in search of individuals who are committed to achieving excellence in team performance and promoting overall team wellbeing.
Key Responsibilities:
- Manage both incoming and outgoing sales operations.
- Evaluate creditworthiness by reviewing loan applications and associated documentation within specified limits.
- Respond swiftly to customer service inquiries via calls and emails.
- Effectively address and resolve customer complaints.
- Maintain a comprehensive understanding of our products to deliver precise information.
- Engage with customers through multiple communication channels.
- Deliver outstanding service to both Unifi clients and team members.
- Uphold and exemplify Unifi’s core values: Unity, Dignity, Simplicity, and Trust.
- Achieve and surpass set performance targets.
- Act with urgency and comply with deadlines.
- Demonstrate strong communication abilities, both spoken and written.
- Follow company procedures, policies, and regulations.
Minimum Requirements:
- Proficiency in English.
- Willingness to work in a shift-based environment.
- At least 2 years of relevant professional experience
- Matriculation.
- Strong organizational and time management capabilities.
- Outstanding analytical, problem-solving, and negotiation skills.
- Excellent interpersonal and communication abilities.
Customer Service Agent Job Vacancy at UNIFI: Your Comprehensive Guide to Joining a Leading Telecom Team
Thinking about a job as a purchaser provider agent at UNIFI? If so, you are searching at a danger to work for a pinnacle telecom organisation acknowledged for its robust focal point on client satisfaction. In trendy fast-growing telecom industry, true consumer carrier can make all the difference. Companies like UNIFI want friendly, knowledgeable marketers to maintain clients completely happy and loyal.
This article will give an explanation for the whole thing about the purchaser provider agent position at UNIFI. You’ll research what the job involves, advantages of working there, how to apply, and recommendations for doing your best. Ready to discover this profession opportunity? Let’s start.
About UNIFI and Its Customer Service Department
Overview of UNIFI as a Leading Telecom Provider
UNIFI is one of Malaysia’s pinnacle web and telecom companies. It began over a decade in the past and has grown to serve hundreds of thousands of customers. The organisation presents internet, TV, and cellphone services, all aimed at making lifestyles less difficult for its users. UNIFI is regarded for its dependable community and revolutionary options that hold clients connected.
Importance of Customer Service at UNIFI
Great purchaser carrier helps UNIFI construct believe and develop its brand. Happy clients are extra probably to continue to be and advocate UNIFI to others. The company’s present day surveys exhibit a excessive pleasure rate, with many clients praising their speedy aid and clear info. Service best is a pinnacle priority, and patron carrier marketers play a key position in this.
Career Opportunities in Customer Service at UNIFI
UNIFI gives extra than simply a job; it can be a career. There are roles for new hires and skilled retailers alike. With time, you can go into group lead, supervisor, or coaching roles. UNIFI helps its staff’s growth, making it a gorgeous area to construct a long-term career.
Key Responsibilities and Qualifications for a Customer Service Agent at UNIFI
Main Responsibilities of a Customer Service Agent
- Answer questions from clients thru phone, chat, or email.
- Help resolve technical problems with web or TV services.
- Clarify billing or fee concerns.
- Share data about UNIFI merchandise and one-of-a-kind offers.
- Keep specified files of every purchaser interaction.
- Essential Skills and Qualifications
- Minimum diploma or a primary university degree.
- Good conversation capabilities to provide an explanation for matters clearly.
- Empathy to relate with customers’ problems.
- Problem-solving capabilities to locate speedy solutions.
- Basic IT know-how and familiarity with client administration systems.
- Preferred Experience and Certifications
- Working trip in consumer guide or telecom enterprise is a plus.
- Related certifications, like consumer provider education or technical courses, assist your software stand out.
- Having know-how of net or telecom offerings makes your job easier.
- Benefits and Perks of Working at UNIFI
- Competitive Compensation and Incentives
UNIFI presents salaries that suit enterprise standards. Employees can additionally earn more bonuses primarily based on their performance. Incentives encourage dealers to supply super service.
Work Environment and Culture
The corporation values teamwork, diversity, and learning. Employees get probabilities to enhance their abilities via ongoing education programs. An encouraging surroundings makes each day work fulfilling.
Additional Benefits
- Health insurance plan and well-being programs.
- Flexible schedules to assist stability work and life.
- Opportunities for promoting inside the company.
- Supportive administration that cares about employees’ growth.
- Application Process: How to Land a Customer Service Agent Role at UNIFI
- Step-by-Step Application Guide
- Prepare a clear and expert resume with your capabilities and experience.
- Write a cowl letter that highlights your hobby and strengths.
- Visit the UNIFI careers portal online.
- Fill out the utility shape carefully, attaching your documents.
- Double-check the whole lot earlier than submitting.
- Interview Preparation Tips
- Review frequent questions like “Why do you desire to work at UNIFI?” or “How do you cope with challenging customers?”
- Practice explaining your previous experiences sincerely and confidently.
- Show your problem-solving competencies throughout the interview.
- Learn about UNIFI’s core values and offerings to exhibit you’re certainly interested.
- Selection and Onboarding
After passing the interview, you’ll do some assessments. Once selected, there’s generally an preliminary coaching session. You’ll study about the company’s services, policies, and patron guide processes earlier than beginning work.
Tips to Succeed as a Customer Service Agent at UNIFI
- Developing Key Skills
- Improve your listening competencies so you apprehend patron problems better.
- Practice explaining options simply.
- Learn technical troubleshooting to clear up troubles faster.
- Engaging with Customers Effectively
- Stay calm, even in difficult conversations.
- Personalize your responses to make clients sense valued.
- Offer clear options and follow-up when necessary.
- Continuous Learning and Growth
- Take benefit of training possibilities presented by using UNIFI.
- Keep up with new merchandise and enterprise trends.
- Seek comments to enhance your competencies constantly.
Conclusion
A client provider agent position at UNIFI presents extra than a paycheck. It’s a threat to grow, learn, and be section of a employer dedicated to excellence. If you’re friendly, resourceful, and keen to assist others, this may want to be your subsequent tremendous profession move. Prepare well, continue to be confident, and step into this thrilling chance with UNIFI. Your future in the telecom enterprise starts offevolved here.
