Auto Pedigree Call Centre Job in Western Cape: Learn about the requirements, duties, skills, application process and what applicants should know before applying.
If you have experience dealing with customers, enjoy working towards targets and are comfortable having conversations that can influence a sale, a permanent opportunity at Auto Pedigree in Cape Town may be worth a closer look.
Motus Corporation is recruiting for an Agent: Call Centre position described as a mobile bus sales role in the Western Cape. The opportunity is aimed at someone who can combine customer service with sales, while remaining patient, professional and focused in a target-driven environment.
This is not presented as a basic entry-level call centre position. The advert requires two years of customer service and sales experience, along with Grade 12.
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What the Auto Pedigree position involves
At the heart of the role is customer engagement. The successful candidate will be expected to identify what customers need, connect those needs with the company’s services and help turn enquiries or leads into business.
The role also places emphasis on customer retention. That means the job is not simply about making a sale and moving on. Building relationships with customers and maintaining a positive experience form part of the wider responsibility.
According to the advertised duties, the successful applicant will manage sales activity on a daily, weekly and monthly basis. They will also work towards sales targets and support strategies designed to grow the existing customer base.
There is a practical side to the position as well. The employee may assist with setting up mobile displays and will need to travel when required. Applicants should therefore think beyond the “call centre” label and consider whether they are comfortable with a role that combines customer interaction, sales activity and movement between locations.
Requirements applicants should check carefully
The minimum experience requirement is two years in customer service and sales. Relevant industry experience is listed as desirable, rather than an absolute requirement.
Applicants must have Grade 12 or a Senior Certificate. An NCA qualification is described as an advantage, which could be useful for candidates who already have knowledge related to vehicle finance and the regulatory environment surrounding credit agreements.
There are also practical requirements. Candidates need a valid driver’s licence and a valid South African ID document. Basic computer competence is required, including the ability to work with Excel and Outlook.
Meeting the education requirement alone does not necessarily make someone a strong match. The employer also wants customer communication, sales ability, basic computer skills and independence.
Applicants who do not meet the requirements for the Auto Pedigree position may also want to explore other opportunities that could help them gain workplace experience. For example, the Apex Group Internship 2026 may be worth considering for eligible candidates looking to build their skills and strengthen their CV.
Working hours may require flexibility
One detail that should not be overlooked is the working arrangement. The advert states that the appointed person will be required to work shifts and weekends and may need to travel.
Anyone available only during conventional Monday-to-Friday hours should consider this carefully before applying.
What skills could help an applicant succeed?
The advertised skills give a useful picture of the type of person Auto Pedigree wants. Customer service is central, but the position also requires someone who can handle pressure and remain adaptable when circumstances change.
A target-driven attitude is particularly important. Sales environments often involve deadlines, performance expectations and changing customer demand. The advert therefore highlights motivation, time management, attention to detail and the ability to meet deadlines.
Communication also matters. The successful candidate will need sound telephone etiquette and strong social skills, while also being able to handle face-to-face discussions. Being able to listen carefully and explain information clearly can make a significant difference when customers are considering a vehicle or asking about finance procedures.
Teamwork is another part of the picture. Although the role requires independence and personal responsibility, the employee will also work with internal and external customers. The ability to follow instructions, keep commitments and take responsibility for decisions is specifically highlighted.
The role also calls for consistency. Customers need clear answers, reliable follow-up and professional service throughout the sales process each time.
Vehicle knowledge can also become important
Candidates should not overlook the requirement to understand vehicles. The job outputs state that the employee will need to familiarise themselves with vehicle characteristics, capabilities and features.
Applicants do not necessarily need to know every vehicle on the market, but they should be prepared to learn the products they will discuss. Understanding vehicle features helps a salesperson match customer needs with suitable options.
Finance knowledge is another useful area. The position involves informing clients about finance application procedures, and knowledge of the National Credit Act is listed among the desired skills. Applicants with relevant knowledge may therefore have an advantage when dealing with customers who need guidance during the purchasing process.
Who may be a good fit?
This opportunity could suit an experienced customer service or sales professional who wants to work in the automotive retail environment and is comfortable with measurable targets.
It may be less suitable for someone seeking a traditional desk-based call centre role with no sales responsibility, no weekend work and no travel. The advert makes it clear that the position combines customer service, sales, relationship building and operational responsibilities.
Before applying, jobseekers should compare their experience honestly with the stated requirements. Having two years of relevant customer service and sales experience, Grade 12, a valid driver’s licence, a South African ID and basic Excel and Outlook skills would put an applicant closer to the advertised profile.
A final point for applicants
The strongest applications should demonstrate relevance rather than simply list qualifications. If you have dealt with customers, worked towards sales targets or helped retain customers, make those experiences easy to identify in your CV.
The Auto Pedigree Agent: Call Centre opportunity is a permanent position in Cape Town, Western Cape. Applicants should review the official vacancy details before applying because recruitment information can change.
For eligible jobseekers, the role offers an opportunity to bring customer service and sales experience into automotive retail while developing practical knowledge of vehicles, customer relationships and finance processes.